Google reviews management with AI replies

12 hours back every month

Our clients spend less than 2 minutes a day on their Google reviews. The AI takes care of the rest.

A reply in under 3 seconds

No more blank page, no more copy-pasted templates. The AI reads the review, understands the context, writes. You approve.

Your Google stats at a glance

Average rating, review volume, recurring keywords. It's all there, in real time on your dashboard.

4 good reasons

Why managing your Google reviews well really changes things

Up Review AI replying to a Google review

1. Stop losing 3 hours a week writing replies

Up Review's AI replies to every review, positive or negative, even the ones with no text. You get your time back for your business.

2. Climb the Google Maps rankings with no extra effort

Replying to Google reviews improves your local SEO. Every reply is one more positive signal sent to Google.

Consistent replies across all your locations

3. One consistent voice, on every review, across all your locations

No more generic replies or forgotten reviews. Every customer walks away feeling heard.

A Google review turned into a customer relationship

4. Turn a review into the start of a relationship

Replying to a customer after their visit is an invitation to come back. It is also the best way to defuse a negative review.

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Custom templates, true to your brand

Managing your Google reviews does not mean sending everyone the same reply. With Up Review, you create distinct templates: one for 5-star reviews, one for 3-star reviews, one for reviews with no comment. You set the tone. The AI does the rest.

Templates by rating and review type
Variants for your brand and your industry
Consistent replies across all your locations

Custom review reply templates in Up Review

The AI reads. The AI understands. The AI writes.

An unhappy customer? An enthusiast who wrote three paragraphs? A review with only 2 stars and not a single word? Up Review's AI analyzes each situation and suggests a fitting reply, in 3 seconds.

Relevant replies even to difficult reviews
Tone adjusted to your brand
Zero copy-paste, zero blank page

Up Review AI writing a reply to a review

Fully automatic. Fully under control.

You set the rules once. Up Review takes care of everything, while keeping a human in the loop if you want one. Your Google reviews, your other platforms, everything is centralized in one single dashboard.

All your Google reviews centralized in one place
Reply rules by rating and by location
Manual approval or full automation, you are the one who chooses.

Your reviews are a gold mine. Put them to work.

Every review holds information about what works and what does not. Up Review turns your ratings into actionable data so you can act, not just endure.

How your average rating evolves over time
The keywords that come up most often
The impact of reviews on your conversion rates

Frequently asked questions

How do I manage all my Google reviews in one place?

Up Review centralizes every Google review in a single feed. You read, sort and reply from one dashboard instead of logging into each Google Business Profile. Team members can be given access without sharing the account password.

Can I use AI to reply to Google reviews?

Yes. Up Review generates a personalized reply for each review in seconds. You choose between two modes: the AI drafts and you approve, or replies publish automatically. The tone is calibrated to your brand and adapts to the star rating.

How do I get more Google reviews?

You send review requests where your customers already are: by SMS or email after a visit, through an in-store QR code, or with an NFC card. A steady flow of recent reviews is what lifts your rating and your local ranking over time.

Are the AI-generated replies really personalized?

Yes. The reply reflects your brand voice and the templates change with the rating received. Sensitive cases are handled separately: negative reviews, ratings with no comment, and reviews written in another language. In manual mode you approve every reply before it goes live.

How many AI replies are included?

100 AI credits are offered when you create your account, then 500 per month on the Pro plan and 3,000 per month on the Signature plan. Each generated reply uses one credit, and a top-up is available on demand.

Can I track how my rating changes over time?

Yes. The reports show how your average rating evolves and surface the keywords that come up most often in your reviews. You also get an alert on every negative review, so you can react before it settles.

Can several people manage the reviews?

Yes. You can give access to several team members from the same account, without sharing your password. This is useful for a multi-location business or a team that splits the replies.

Which software should I use to manage Google reviews?

A good review management software brings all your Google reviews into one place, drafts replies with AI, tracks your rating over time and helps you collect new reviews. Up Review combines these in a single dashboard, with no software to install.

How do I respond to a negative Google review?

Reply quickly, thank the customer for the feedback, stay courteous and offer a solution or a direct contact. Up Review's AI suggests a reply that matches the tone of the review, which you approve or adjust in one click. A thoughtful reply reassures future customers more than the review itself.

Reply to all your Google reviews, Without lifting a finger

How many hours do you lose every month replying to Google reviews?