The 10 Best Review Management Software in 2026

Not sure how to choose the best review management software for your business in 2026? 

We get it.

Today, online reviews have a powerful influence on how consumers choose where to buy. Most buyers compare feedback across multiple platforms, from Google and Yelp to Trustpilot and social media. Reviews are no longer limited to a single channel, and their impact on trust, local visibility, and purchasing decisions continues to grow.

Between simple software designed to collect more reviews, all-in-one platforms for managing multiple locations, and solutions focused on analytics and reporting, it’s easy to feel overwhelmed. At the same time, manually tracking and responding to reviews across several platforms quickly becomes time-consuming and inefficient. Reviews can be missed, responses become inconsistent, and it becomes harder to understand overall customer sentiment, especially as a business grows.

That’s where review management software becomes essential. The right solution centralizes reviews from multiple platforms into one interface, helping businesses save time, respond more effectively, and maintain a consistent online presence. Beyond basic monitoring, the best review management software provides actionable insights to improve customer experience, strengthen trust, and support long-term growth.

👉 So then…

In this guide, we break down the 10 best review management software platforms in 2026, comparing their features, pricing, strengths, and limitations. The goal is simple: help you choose the solution that turns customer feedback into a real competitive advantage.

What Is Review Management Software ? 

Review management software is designed to help businesses collect, manage, analyze, and respond to online reviews across platforms such as Google, Yelp, Trustpilot, and social media. By streamlining how feedback is handled, these platforms help organizations maintain a consistent brand image, improve customer satisfaction, and strengthen their online reputation.

Customer reviews play a critical role in shaping perception and trust. Actively engaging with reviews shows that a business values transparency and customer experience. On the other hand, ignoring reviews, especially negative reviews, can quickly damage credibility and lead to lost revenue.

The best review management software aggregates reviews into a centralized dashboard, allowing teams to track feedback from multiple sources in one place. Real-time alerts ensure timely responses, while built-in analytics reveal trends in customer sentiment and recurring issues. This data-driven approach enables businesses to refine their services, optimize the customer journey, and make smarter decisions based on real customer feedback.

How to Choose the Best Review Management Software ? 

Before choosing a solution, start by defining what you really want to improve. There is no perfect review management software for everyone. The right choice always depends on your business size, your organization, and your goals. 

1. Make review collection as easy as possible

The simpler it is for customers, the more likely they are to leave a review. QR codes, NFC stands, automated SMS requests, and fast mobile journeys perform better than manual requests or long email forms. The ideal moment to ask for a review is right after the experience, while satisfaction is still fresh. 

2. Choose the platforms that truly matter to you

Some businesses rely almost entirely on Google Maps. Others also need Tripadvisor, Facebook, or industry-specific platforms. There’s no need to be everywhere if your customers aren’t. Focus first on where your prospects actually search for you. 

3. Think about daily management, not just features

Good review management software should save you time: automatic alerts, a clear interface, fast replies, and conversation history. As your business grows or if you manage multiple locations, having a global overview becomes essential. 

4. Clearly organize how reviews are handled

Responding quickly and consistently improves customer trust and strengthens your brand image. Response templates and AI assistance help maintain consistent quality without spending too much time. 

5. Rely on concrete data

Don’t focus only on marketing promises. Useful indicators include average rating, review volume, trends over time, and their impact on visibility. The best review management software makes this data easy to understand and actionable. 

6. Avoid overly complex or poorly adapted software

Stacking multiple software solutions often complicates management. If you already use a CRM or a messaging platform, choose review management software that integrates smoothly and remains simple to use every day. 

Ranking of the Best Review Management Software in 2026 🏆 

1. Up Review (Best for review collection and local visibility) 

Up Review is a French SaaS review management software and local marketing platform designed to help businesses increase their review volume, improve local visibility, and build customer loyalty, without relying on manual staff actions.

The solution is primarily aimed at local businesses, restaurants, clinics, salons, multi-location networks, and local agencies that want to turn every customer visit into an opportunity for visibility, retention, and recommendations.

Unlike software focused solely on review monitoring, Up Review takes an operational, field-driven approach: simplifying review collection at the moment of the customer experience, automating post-visit engagement, and leveraging data to drive overall business growth.

⚙️ Features 

1. Review collection via contests, QR codes, NFC stands, and physical in-store materials
2. Centralized review management and responses with AI and pre-built templates
3. Google Business Profile optimization
4. One-click multi-platform information distribution
5. CRM with RFM segmentation
6. Multi-channel marketing campaigns (SMS, email, push, and geo-push)
7. Marketing automation with conditional workflows
8. Customizable mini-sites for each location
9. Centralized reporting dashboards
10. Multi-location management with bulk actions
11. Customer loyalty programs with digital cards (stamp-based or tier-based)
12. Marketing asset generation: review widgets, flyers, and QR codes

 🚀  Strengths 

• Highly effective at generating positive customer reviews
• Advanced local SEO optimization for Google Business Profile
• Fully compliant with Google and platform guidelines
• Native AI integrated directly into the interface
• Well suited for multi-location networks

⚠️ Weaknesses

• International multi-platform coverage is more limited than some enterprise-level software 

🎯 Who Is It For?

• Local businesses, restaurants, agencies, salons, and service providers
• Franchise and multi-location networks
• Companies looking to quickly increase local visibility and customer loyalty

💰 Pricing 

• À partir d’environ 39 € à 89 € / mois / établissement selon les modules et le volume.
• Offres évolutives pour réseaux multi-sites.
• Essai et démonstration disponibles.

🏆 Why Up Review Ranks #1 Among the Best Review Management Software 

Up Review combines active in-store review generation, automated review management, local SEO optimization, and marketing activation features. This approach makes it possible to improve visibility, reputation, and customer relationship management within a single operational software solution. 

2. Guest Suite (Best for local marketing software combining reviews, presence, and feedback) 

Guest Suite is a French review management software and local marketing solution that helps businesses manage their online reputation in a structured and continuous way. It is built around three core pillars: customer reviews, local presence (local SEO), and satisfaction measurement (feedback).

It is particularly used by retail networks, franchises, and multi-location groups that need clear indicators, consistent processes, and long-term performance tracking.

⚙️ Features 

1. Centralized customer review management (Google, Tripadvisor, etc.)
2. Real-time notifications for each new review
3. Review response management with AI (templates and suggestions)
4. Multi-channel review collection via SMS, email, QR codes, NFC, or forms
5. Customer satisfaction analysis: rating trends, review volume, and insights
6. Local SEO optimization of business listings on Google and directories
7. Automated distribution of positive reviews across multiple channels

 🚀  Points forts

• Comprehensive software combining reviews, local SEO, and feedback
• Clear reputation overview with actionable indicators
• Useful analytics for long-term performance management
• Well suited for structured organizations and multi-location networks

 ⚠️  Weaknesses 

• Pricing is not publicly available and requires contacting sales
• Overkill for small businesses
• Longer onboarding compared to simpler review management software

🎯 Who Is It For? 

• Retail networks
• Franchises
• Multi-location and multi-site organizations

💰 Pricing

Custom pricing based on the number of locations, feature level, and activated modules. Quotes available upon request. 

3. Birdeye (Best review management software for large multi-location enterprises) 

Birdeye is an enterprise-grade review management software and customer experience platform widely used by brands operating multiple locations. It centralizes review management, business listings, customer messaging, and analytics within a single interface.

The solution is especially relevant when process standardization, brand consistency, and multi-location management are more important than a specific in-store review generation tactic. Birdeye is also a strong choice for organizations that need to manage reviews across many platforms, well beyond Google.

⚙️ Features 

1. Multi-platform review centralization (Google, Facebook, Yelp, Tripadvisor, etc.)
2. Centralized dashboard with real-time alerts
3. Review response management with AI (templates and assistance)
4. Local listing management
5. Advanced reporting and multi-location benchmarking
6. Automated review requests via SMS and email
7. Unified inbox and CRM integrations

 🚀 Strengths 

• Very broad multi-platform coverage
• Powerful reporting and multi-location management capabilities
• Strong consistency across local business information
• Well suited for structured organizations

⚠️ Weaknesses 

• High cost for small businesses
  More complex setup and configuration

🎯 Who Is It For? 

• Large enterprises
• Multi-location franchises

💰 Pricing 

• Custom pricing based on the number of locations and activated modules.
•  Typically around $300 to $400 per month per location, with higher pricing depending on selected features.

4. Partoo  (Best review management software for online presence and reputation management) 

Partoo is an online presence management and review management software with centralized messaging. It helps businesses improve local visibility, centralize reviews from multiple sources, and manage customer interactions from a single interface.

Partoo is particularly well suited for businesses that want to optimize their local SEO while maintaining consistent communication with customers across multiple channels.

⚙️ Features

1. Centralized review management (Google, Facebook, Tripadvisor, etc.)
2. Multi-channel review collection via QR codes, SMS, and email
3. Business listing management
4. Centralized data updates across multiple platforms
5. Unified customer messaging (Google Messages, Facebook Messenger, Instagram)
6. Performance dashboards with rating tracking
7. Reputation analysis and trend monitoring
8. Mobile application for responding to reviews and messages on the go

 🚀 Strengths 

• Centralized management of local presence and reviews
• Unified messaging software for fast customer responses
• Simple interface usable by non-technical teams

⚠️ Weaknesses 

• Pricing is not publicly available
• Some listing updates may take longer depending on platforms

🎯 Who Is It For? 

Multi-location networks looking to standardize their local presence and online reputation 

💰 Pricing

Custom pricing based on the number of locations and selected modules. 

5. ReviewTrackers (Best review management software for analytics and multi-source monitoring) 

ReviewTrackers is an online reputation and review management software designed to monitor reviews, analyze customer sentiment, and generate actionable reports to support operational decision-making.

It is particularly relevant when data analysis and competitive monitoring are a higher priority than in-store review collection mechanics.

⚙️ Features

1. Customer review dashboard (Google, Yelp, Facebook, etc.)
2. Real-time alerts for every new review
3. Customer sentiment monitoring and trend identification
4. Advanced analytics and reporting with data visualizations
5. Competitive benchmarking and comparative analysis
6. Advanced search and filtering by date, source, or rating
7. Review collection via email or SMS campaigns (depending on the plan)

 🚀   Strengths 

• In-depth monitoring and analysis of reputation across multiple channels
• Strong reporting capabilities for measuring satisfaction and guiding actions

⚠️ Weaknesses 

• Less intuitive interface
• Some integrations may require manual configuration
• Certain advanced features may not be included in entry-level plans

🎯 Who Is It For? 

• Marques et entreprises cherchant une analyse approfondie des avis.
• Structures qui veulent mesurer la satisfaction client et extraire des tendances actionnables.

 💰 Pricing

•  Pricing is based on the number of locations.
•  Approximately $89 per month per location

6. Podium (Best review management software for review requests via messaging) 

Podium is a customer interaction, review management, and online reputation software platform, with a strong focus on SMS and messaging applications.

It helps local businesses request reviews, respond quickly, and communicate with customers via text or chat to improve visibility and online reputation. Podium is also used to strengthen customer relationships, collect reviews immediately after interactions, and convert leads directly through messaging.

⚙️ Features 

1. Review collection via SMS with text invitations and direct links to review platforms
2. Multi-platform review management (Google, Facebook, etc.) from a single interface
3. Omnichannel unified inbox (SMS, Google, Facebook, Instagram, webchat)
4. Automation and conversational AI for response suggestions and customer follow-ups
5. Bulk SMS campaigns for customer re-engagement
6. Reporting and performance tracking dashboards
7. POS and CRM integrations to connect customer data

 🚀 Strengths 

• Excellent SMS-based review request management
• Centralized customer conversations
• Well suited for businesses where responsiveness is critical

⚠️ Weaknesses

• Some advanced features require higher-tier plans or additional configuration
• Less focused on advanced local SEO or gamification mechanics compared to other review management software

🎯 Who Is It For? 

• Local businesses (SMEs, retail stores, service providers)
• Organizations looking to improve customer communication using SMS and social messaging

💰 Pricing

•  Custom pricing available upon request.
• Entry-level plans start at approximately $400 per month. 

7. Grade.us (Best review management software for agencies and white-label use)

Grade.us is a review management and online reputation software platform designed for agencies, SEO specialists, consultants, and businesses that want to automate review acquisition, monitoring, and distribution.

The software focuses on automated review generation, multi-platform monitoring, and white-label customization, making it a strong fit for service providers managing multiple clients or websites.

⚙️ Features

1. Automated review generation via email and SMS campaigns
2. Review monitoring with real-time notifications
3. Review sharing and marketing through website widgets and social media
4. Scheduled reports and performance analytics to measure campaign impact
5. Review request funnel (review funnel)
6. White-label solution to fully customize the interface
7. Marketing and CRM integrations to connect existing software

🚀 Strengths 

• Designed specifically for agencies, consultants, and multi-client management
• Advanced white-label options to offer the service under your own branding
• Efficient automation for review generation and monitoring

⚠️ Weaknesses 

• Interface and support mainly in English, which may require some adaptation
• Solo plan is relatively expensive for a single small business
• Advanced features such as API access or premium white-label options are only fully available on higher-tier plans

🎯 Who Is It For? 

• Marketing agencies
• SEO agencies
• Consultants managing reputation for multiple clients

💰 Pricing 

• Partner: $25 / month / seat (100 seats included)
• Agency: $40 / month / seat (10 seats included)
• Professional: around $60 / month / seat (minimum 3 seats)
• Solo: $110 / month / seat
• Free trial: 14 days

8. AskNicely (Best review management software for customer feedback programs connected to reviews) 

AskNicely is a customer feedback management software platform focused on improving customer experience (CX) and loyalty through automated surveys. The software relies heavily on Net Promoter Score (NPS) to measure customer satisfaction and willingness to recommend a business, while also offering CSAT scores and additional performance indicators.

AskNicely helps teams collect feedback, analyze trends, and take fast action to improve satisfaction and overall performance.

⚙️ Features

1. Real-time feedback collection via NPS and CSAT
2. Workflow automation to analyze, prioritize, and assign feedback
3. Dashboards and analytics for performance management
4. CRM integrations to centralize customer data
5. Public review generation from survey responses
6. Advanced text analytics and performance tracking by channel, segment, team, or product

🚀  Strengths

• Effective for tracking and improving customer experience with clear metrics (NPS, CSAT)
• Strong automation for surveys and feedback-related tasks

⚠️ Weaknesses

• Interface sometimes perceived as less customizable for detailed reporting
• Higher cost than classic review management software (CX-focused rather than review-focused)
• Fewer features dedicated specifically to public review management

🎯 Who Is It For? 

Organizations that require automated workflows around feedback and follow-up actions 

💰 Pricing 

•  Monthly subscription available upon request.
•  Approximately $399 per month for a standard professional use case. 

9. Sprout Social (Best review management software for unified social media and review management) 

Sprout Social is a comprehensive social media and online reputation management software platform that helps businesses plan, publish, monitor, and analyze content across multiple social networks, while also integrating review management and customer interaction features.

It is designed for marketing teams, community managers, agencies, and brands that want to control their online presence and improve customer engagement from a single software platform.

⚙️  Features 

1. Multi-platform review management (Google Business Profile, Facebook, Yelp, etc.)
2. Social media content scheduling and publishing
3. Centralized customer engagement through a smart inbox
4. Trend tracking and real-time alerts
5. Customer sentiment analysis to better understand opinions
6. Performance reports and analytics (campaigns, engagement, reputation)
7. Team collaboration and workflows (approvals, tagging, assignments)
8. Mention monitoring and KPI tracking

🚀  Strengths 

• All-in-one software for social media management and online reputation
• Review management features integrated into social conversation handling
• Advanced monitoring of mentions, messages, and trends

⚠️ Weaknesses 

• High cost per user, especially for advanced features
• Can be complex for small teams without strong social media expertise
• Some advanced features (deep social listening) may require higher-tier plans or costly add-ons

🎯 Who Is It For? 

Organisations nécessitant des rapports analytiques solides et du social listening avancé

💰 Pricing

• Standard: $199 per user / month (annual billing)
• Professional: $299 per user / month (annual billing)
• Advanced: $399 per user / month (annual billing)
• Enterprise: Custom pricing for large organizations

10. Brand24 (Best review management software for social listening and extended reputation monitoring)

Brand24 is a media monitoring and social listening software platform that helps businesses track in real time what is being said about their brand, products, competitors, or strategic topics across the internet.

The software collects mentions from social networks, blogs, forums, news websites, customer reviews, and other online sources to deliver actionable insights for reputation management and marketing strategy.

⚙️ Features 

1. Real-time monitoring: continuous tracking of online mentions
2. Automated sentiment analysis: AI classifies mentions as positive, neutral, or negative to assess brand perception
3. Influence score and reach: measures the potential impact of mentions based on the authority of the source
4. Competitive analysis: tracking and comparison of mention volume and sentiment between your brand and competitors
5. Advanced filters and keyword search

🚀 Strengths 

• Very broad monitoring of online conversations beyond standard customer reviews
• AI-powered sentiment analysis
• Suitable for SMEs, agencies, and large enterprises alike
• Free trial available

⚠️ Weaknesses 

• No review collection features
• May be too powerful or costly if you only need basic review management software

 🎯 Who Is It For? 

• Brands and businesses that want to monitor their reputation beyond standard online reviews 

💰 Pricing 

• Individual: $199 / month (1 user, 3 keywords, limited mentions)
• Team: $299 / month (more mentions, multiple users)
• Pro: $399 / month (more keywords and mentions, real-time updates)
• Business: $599 / month (extended capacity, advanced analytics)
• Enterprise: $999 / month (very broad monitoring, unlimited users)

6 Frequently Asked Questions About Review Management Software

1. Why use review management software instead of managing reviews manually ?

Review management software saves time, prevents missed reviews, and provides a clear overview of your online reputation.

Instead of checking multiple platforms separately (Google, Facebook, Tripadvisor), all reviews are centralized in a single dashboard. The software also simplifies responses, alerts, performance tracking, and trend analysis.

2. Can review management software really help generate more reviews ?

Yes. High-performing review management software offers automated collection features such as QR codes, SMS, email, and NFC supports.

By simplifying the customer journey and requesting feedback at the right moment, review volume naturally increases without relying solely on frontline teams.

3. Should you choose Google-focused or multi-platform review management software ?

It depends on your business. If most customers find you through Google Maps, Google-optimized review management software may be sufficient.

If you are present on multiple platforms (Tripadvisor, Facebook, industry-specific platforms), a multi-platform solution provides a more global and consistent view of your reputation.

4. What are the most important criteria for choosing good review management software ?

Key criteria include:

• Ease of review collection for customers
• Simplicity of daily management (alerts, fast replies, clear interface)
• Ability to track performance (average rating, trends, review volume)
• Fit with your business size (single location or multi-location)
• Budget and pricing transparency

5. Is review management software useful for small businesses ?

Yes. Even small businesses can benefit from simple software to automate review requests, respond faster, and improve local visibility.

The key is choosing a solution that matches your volume and resources, without unnecessary features.

6. Can review management software be connected to loyalty and marketing ?

Some software goes beyond basic review management and connects reviews to marketing actions such as loyalty programs, campaigns, segmentation, and customer tracking.

This allows reviews to become a customer relationship and growth lever, not just a reputation indicator.

Conclusion: The 10 Best Review Management Software

The best review management software is the one that truly matches your objectives: generating more reviews, saving time, improving local visibility, or structuring multi-location management.

Each solution addresses different needs. Some focus on analytics and control, others prioritize simplicity and in-store collection, while others combine reviews, marketing, and customer loyalty.

The key is choosing review management software that is easy to use, adapted to your business size, and scalable, so your customer reviews become a real growth driver.

Nathanaël Butet, for the Up Review team ❤️