Quick: +8,000 reviews and +2.9 points in 1 month

Three restaurants, a 2.3 average rating. One month later: 8,000 more reviews and 4 stars. The express turnaround of the Quick restaurants in Avignon and Nîmes.

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Before Up Review

2.3 rating on Google

With Up Review

4.0 rating on Google

Quick 100% winning game stand with QR code on a restaurant counter

Hard to improve your reputation when Google reviews are working against you?

That was the challenge for the Quick restaurants in Avignon, Nîmes Costières and Nîmes Capouchiné.

Despite heavy footfall, the average rating did not reflect the true quality of the service.

Quick Avignon, for instance, sat at 2.3 with 861 reviews.

Their initial goal? Reach 1,500 reviews and a 3.5 Google rating.

The result with the Up Review solution?

+6,400 reviews collected for Quick Avignon
A rating lifted to 4/5
Stronger visibility and credibility restored.

+17,500QR codes scanned

+8,000Reviews collected

+2.9Average Google rating increase

Goals of Quick

Restore the brand's online image, bring its reputation in line with reality on the ground, and attract new customers.

Improve the online reputation

Raise the average Google rating to win back customer trust and strengthen the brand image.

Collect as many authentic reviews as possible

Go from a few hundred to several thousand authentic reviews, reflecting the reality of the customer experience.

Attract and retain a new clientele

Turn the visibility gains into foot traffic... and give first-time visitors a reason to come back.

Collect contacts for marketing campaigns

Build a base of engaged customers for future promotional offers and targeted campaigns.

The solution put in place

A prize game built to boost Google reviews, deployed for 1 month in each of the three Quick restaurants.

Laminated flyers in A6 and A4 formats were placed on tables and counters, within easy reach during the meal or the wait. They invited customers to scan the QR code, leave a Google review and try their luck at the prize wheel!

To push the campaign further, stickers were added to the self-order kiosks, the trays and other strategic spots, reaching as many customers as possible and encouraging them to take part.