Healthcare

A reputation that lives up to your care

Pharmacy, dental center, hearing care, veterinary clinic: your patients choose you on Google first. Up Review helps you listen to their satisfaction and look after your online image, simply.

Over 400 clients supported
Pharmacist advising a patient in her pharmacy
97%SMS open rate

Our top 3 solutions for healthcare professionals

You take care of your patients, Up Review watches over your online image.

Satisfaction survey

What your patients really think, before Google finds out

A QR code at the counter and your patients rate their visit in a few seconds. You catch dissatisfaction in private, improve what needs improving, and satisfied patients are invited to say it publicly.

  • Fresh, anonymous, actionable feedback
  • Dissatisfaction handled before it becomes a public review
  • Concrete data for your team
See this solution
Satisfaction surveyQuestion 3/3

Would you recommend Le Petit Comptoir to a friend?

12345678910
132responses this month
9,2/10average rating
3unhappy customers flagged
Google review management

Every review deserves a reply as careful as your welcome

A negative review left unanswered worries future patients. Up Review centralizes your Google reviews and generates personalized replies with AI, in a professional, measured tone: you proofread, you approve, it goes live.

  • AI replies in a professional tone, approved by you
  • Immediate alerts on sensitive reviews
  • A reassuring Google Business Profile for new patients
See this solution
Google review
CR
Camille R.

"Attentive team, clear advice and genuine availability, I felt truly looked after."

Reply published by AI

Thank you so much, Camille! So glad you enjoyed everything, we look forward to seeing you again very soon.

Replied · just now
2★ review · Thomas B.
Reply awaiting your approvalTake over
100%of reviews answered
47reviews this month
4minaverage reply time
SMS campaigns

The right prevention or service message, at the right time

Vaccination campaign, new services, special opening hours, a new practitioner joining: 97% of SMS get opened. Keep your patients informed directly, without relying on a poster in the window.

  • 97% open rate on SMS
  • Messages scheduled in a few clicks
  • Informed patients who come back more often
See this solution
Flu vaccination starts Monday at the pharmacy, no appointment needed, 9am to 7pm.
Perfect, I will drop by on Tuesday.
1 240SMS sent
9%conversion rate
2 220€revenue generated

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

Why it worked for Visiopolis

Visiopolis, an independent optician with 4 stores around Montpellier, France. In 3 months, a Google review prize game turned in-store waiting time into lasting local visibility.

+400

Google reviews in 3 months, thanks to the prize game: customers scan the QR code, leave a review and try to win a gift.

4.9 ⭐

Average rating, because the review is requested at the right moment: during the wait, right after choosing the frames.

4 stores

On the same setup, extended all the way home with a flyer slipped into delivered parcels.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Your patients already recommend you by word of mouth. Help them do it on Google