Satisfaction survey by SMS and QR

Surveys that help you improve your business

Get your customers to answer and learn what they really think

What did you think of the welcome?

12345678910

Were you served well and on time?

YesNoOther

Would you recommend us to someone close to you?

😖😕😐🙂😄

One thing we could improve?

Enter your answer

How was your visit today?

How does it work?

From creation to analytics, everything runs from your dashboard. No technical skills required.

1. Choose your survey template

Start from a ready-made template built for your industry, or build your survey from scratch. Up to you.

2. Write your questions

Rating out of 5, NPS, multiple choice, free text. Keep the survey focused: every question you remove doubles your chances of getting an answer.

Customizing the design of an Up Review survey

3. Customize your survey design

Colors, logo, welcome message. Your customers recognize your business at first glance.

Rating-based redirect rules in Up Review

4. Set your redirect rules

Above a rating you define, the customer is invited to leave a Google review. Below it, the feedback stays private and you get alerted.

Sharing a survey via QR code, SMS or email

5. Share your survey

QR code, SMS campaign or email after checkout. Pick the channel where your customers really are.

6. Track your results live

Average rating, trends, verbatim feedback, recurring weak points. You know what to fix, and you can measure whether it works.

Create my satisfaction survey Book a demo · 30 min

Your survey in 3 steps

Once your survey is set up, it is the easiest thing there is to use.

Your customers receive the survey

By SMS, by email, or by scanning a QR code at your place of business. They go straight to your survey, with no account to create and no app to download.

Customer answering a survey on their phone

They answer in a few seconds

A handful of short questions, tailored to your business. Run a quick 2-question check-in or a more in-depth satisfaction survey.

Satisfaction score received live in the dashboard

You get the feedback live

Happy customer: they are invited to leave a Google review. Unhappy customer: you are alerted immediately so you can reach out to them.

Frequently asked questions

How do I create and send a satisfaction survey?

You build the survey in Up Review and send it by SMS, by email or through a QR code shown in your shop, whichever is most natural for your business.

What is the difference between NPS and CSAT?

NPS measures overall attachment to your business and the likelihood of recommendation. CSAT measures satisfaction with one specific experience, right after it happened. The first gives a background trend, the second points to what went wrong on a given day.

How is an NPS calculated?

You ask the customer how likely they are to recommend you, on a scale of 0 to 10. Scores of 9 and 10 are promoters, 0 to 6 are detractors, 7 and 8 are neutral. NPS is the percentage of promoters minus the percentage of detractors, from minus 100 to plus 100.

Why send a survey if I already have Google reviews?

A Google review is public and often written after the fact, when the customer is already happy or already annoyed. A survey arrives earlier and stays private, so you can spot an unhappy customer and fix things before they post.

How many questions should a satisfaction survey have?

Keep it short. A few targeted questions get far more answers than a long form, and a single well-placed question is often enough to track satisfaction over time.

Collect your customers' feedback with a satisfaction survey