Large Companies

Your brand's local reputation, site by site

Your IT team validates hosting, security and integrations before any rollout. Up Review answers with EU-based hosting, roles and permissions scoped per location, SSO compatibility and custom API integrations, in a negotiated enterprise contract rather than a standard monthly SaaS subscription.

Over 400 clients supported
Large company team in a meeting in modern offices
200+ reviews / monthper equipped location

Our top 3 solutions for large companies

A technical foundation built for multi-site rollout: roles and permissions per location, data export and EU-based hosting.

Satisfaction survey

Satisfaction measured site by site, with exportable data for your reporting

NPS and CSAT surveys rolled out across all your locations: you spot the site that is slipping before its Google rating shows it. Results export to CSV for your internal reporting, with GDPR consent tracked at each location.

  • NPS and CSAT deployed across the whole network
  • CSV export of results for your internal reporting
  • GDPR consent tracked at each location
Create my satisfaction survey
Satisfaction surveyQuestion 3/3

Would you recommend Le Petit Comptoir to a friend?

12345678910
132responses this month
9,2/10average rating
3unhappy customers flagged
Customer CRM

One unified customer base, with roles and permissions per location

Every local interaction feeds one central base: contacts, history, preferences. Access is scoped by your organization's roles and permissions, data is hosted in the European Union under a signed data processing agreement (DPA), and you keep full reversibility: a complete export is available at any time.

  • Roles and permissions scoped per location
  • EU hosting, GDPR DPA, full export at any time
  • Segments by site, region or customer profile
Build my customer database
Your customers1 248
CRCamille R.12 visits · last one yesterdayLoyal
TBThomas B.First visitNew
LMLéa M.High average spendVIP
Google review management

Clear governance between headquarters and the field

Every store replies to its reviews in the brand's voice thanks to AI, following the governance model you choose: centralized, mixed or decentralized. Headquarters keeps the big picture (ratings per site, review volume, alerts) without taking over every local listing.

  • Centralized, mixed or decentralized governance, your choice
  • AI replies aligned with your brand's voice
  • Real-time alerts on sensitive reviews
See review management
Google review
CR
Camille R.★★★★★

"Impeccable service, worthy of the brand's reputation!"

Reply published by AI

Thank you so much, Camille! So glad you enjoyed everything, we look forward to seeing you again very soon.

Replied · just now
2★ review · Thomas B.
Reply awaiting your approvalTake over
100%of reviews answered
47reviews this month
4minaverage reply time

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Frequently asked questions

What role does the CIO play in choosing a customer review management tool for a large enterprise?
The CIO, or IT Director in a UK enterprise, typically validates technical requirements before any group-wide rollout, single sign-on via SAML, API access, hosting location, and data privacy compliance. At Up Review, these requirements are handled through the Multi-Location offer, available by custom quote with tailored integrations such as SSO/SAML and API access. SSO/SAML is not a standard module of the Pro or Signature plans and is scoped directly with the sales team during the initial audit.
How can a large enterprise manage multiple business units with a single review management tool?
Three governance models coexist in practice. A centralized model has headquarters manage listings, reviews, and campaigns for every business unit, a mixed model, the most common, has HQ set brand guidelines while each unit executes locally, and a decentralized model gives each unit full autonomy with consolidated reporting at HQ. Up Review supports all three models, combinable module by module, through its Multi-Location offer.
Do Glassdoor employer reviews replace Google customer reviews?
No, these are two distinct areas usually managed by different teams. Glassdoor, and Indeed in the US, centralizes reviews from current and former employees covering work conditions, interviews, and pay, while Google Business Profile collects reviews from customers, visible directly in local search results. A group marketing director usually owns customer reviews, while HR tracks employer brand platforms like Glassdoor and Indeed.
How does a multi-country enterprise handle data privacy compliance for review management?
Data privacy compliance for a multi-country enterprise rests on data hosting location, consent tracking at each location level, and a clear data processing agreement (DPA) with every vendor. For groups spanning the EU and UK, that means GDPR and UK GDPR alignment, and for US-based groups it means navigating the state privacy patchwork, including the CCPA, CPRA, VCDPA, CPA, CTDPA, and UCPA. Up Review's Multi-Location offer includes EU-based hosting, a signed DPA, consent tracked per location, and full data reversibility with complete export on demand.
What is the difference between a standard monthly SaaS subscription and an enterprise contract for review management?
A standard monthly SaaS subscription, such as Up Review's Pro plan starting from 89 EUR per month (ex VAT) on a 12-month commitment billed monthly, or 119 EUR per month with no commitment, fits a single location. An enterprise contract adds a custom quote, tiered pricing based on the number of locations, a dedicated account manager, and tailored integrations. At Up Review, this second format is the Multi-Location offer.
How much does a customer review solution cost for a large multi-location enterprise?
Pricing for an enterprise-grade offer depends on the number of locations, the custom integrations requested, and the level of support needed. At Up Review, the Multi-Location offer runs on a custom quote, with tiered pricing based on the number of sites and negotiated, pooled SMS rates across the network, compared to the public rate of 89 to 119 EUR per month (ex VAT) for a single location.

Your brand deserves the same rating in every town