Specialty Retail

More reviews, more foot traffic, more sales. One single tool

A customer walks past your storefront, pulls out their phone, checks your Google reviews, and picks the shop next door. Up Review helps you collect Google reviews and build a reputation that brings people in instead of letting them walk by.

Over 400 clients supported
Luxurious concept store interior with plant decor and carefully displayed products
4.8★★★★★
85+ reviews this month

They trust us

From neighborhood shops to national chains, they rely on Up Review every day.

Our top 3 solutions for specialty retailers

Every visit is a chance to collect a Google review, build loyalty, and outrank your competitors in local results.

Prize game

A prize game at checkout is a customer who remembers you

At payment time, invite your customer to spin the prize wheel. In exchange: a Google review left in 20 seconds, while they are still in your store, happy with their purchase.

  • Reviews collected at the best possible moment, right after the purchase
  • A tool that deploys in minutes, no training needed
  • Digital word of mouth working for you 24/7
See the prize game
SMS campaigns

After the visit: turn a one-time buyer into a regular

New collection in, or a private sale this weekend. A 160-character SMS sent at the right moment drives more store visits than a week of social media posts. Personalize the message and schedule everything from one place.

  • SMS open rate: 95% on average
  • Offer exclusive promotions as a preview
  • Less silence between two visits, more real loyalty
Discover SMS campaigns
-25% off your 2nd item bought in store. So, are you coming? 😉
Amazing, on my way!
1 240SMS sent
9%conversion rate
2 220€revenue generated
Review management

Your Google reputation decides before anyone walks in

A 2-star review with no reply is the first thing a hesitant customer sees. Up Review's AI generates a fitting reply to every review, positive or negative, in just a few seconds.

  • AI-generated review replies, customizable in one click
  • A rising overall rating means a better ranking on Google Maps
  • A consistent brand image, online and in store
See review management
Google review
CR
Camille R.

"A breathtaking store, I highly recommend it!"

Reply published by AI

Thank you so much, Camille! So glad you enjoyed everything, we look forward to seeing you again very soon.

Replied · just now
2★ review · Thomas B.
Reply awaiting your approvalTake over
100%of reviews answered
47reviews this month
4minaverage reply time

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

Why it worked for Polygone

A shopping mall in the heart of Montpellier, France. During the sales, a prize-wheel game collected 601 Google reviews in 10 days, compared with 936 over the whole previous year.

+601

Google reviews in 10 days, thanks to an XXL roll-up banner at the mall entrance: shoppers scan the QR code as they pass, and the review is left on the spot, in seconds.

1,632

Customer contacts captured, because the review is requested at a favorable moment, while visitors enjoy the sales with friends or family.

+167

Gifts claimed through the prize game: a prize wheel promoted on digital screens, social media and the newsletter. Scan, leave a review, try your luck.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Every day without new Google reviews, a customer picks the store next door