Specialty Retail

More reviews, more foot traffic, more sales. One single tool

A customer walks past your storefront, pulls out their phone, checks your Google reviews, and picks the shop next door. Up Review helps you collect Google reviews and build a reputation that brings people in instead of letting them walk by.

Over 400 clients supported
Luxurious concept store interior with plant decor and carefully displayed products
4.8★★★★★
81+ reviews this month

They trust us

From neighborhood shops to national chains, they rely on Up Review every day.

Our top 3 solutions for specialty retailers

Every visit is a chance to collect a Google review, build loyalty, and outrank your competitors in local results.

Google review contest

A Google review contest at checkout is a customer who remembers you

At payment time, invite your customer to spin the prize wheel. In exchange: a Google review left in 20 seconds, while they are still in your store, happy with their purchase.

  • Reviews collected at the best possible moment, right after the purchase
  • A tool that deploys in minutes, no training needed
  • Digital word of mouth working for you 24/7
See the Google review contest
SMS campaigns

After the visit: turn a one-time buyer into a regular

New collection in, or a private sale this weekend. A 160-character SMS sent at the right moment drives more store visits than a week of social media posts. Personalize the message and schedule everything from one place.

  • SMS open rate: 97% on average
  • Offer exclusive promotions as a preview
  • Less silence between two visits, more real loyalty
Discover SMS campaigns
-25% off your 2nd item bought in store. So, are you coming? 😉
Amazing, on my way!
1 240SMS sent
9%conversion rate
2 220€revenue generated
Review management

Your Google reputation decides before anyone walks in

A 2-star review with no reply is the first thing a hesitant customer sees. Up Review's AI generates a fitting reply to every review, positive or negative, in just a few seconds.

  • AI-generated review replies, customizable in one click
  • A rising overall rating means a better ranking on Google Maps
  • A consistent brand image, online and in store
See review management
Google review
CR
Camille R.★★★★★

"A breathtaking store, I highly recommend it!"

Reply published by AI

Thank you so much, Camille! So glad you enjoyed everything, we look forward to seeing you again very soon.

Replied · just now
2★ review · Thomas B.
Reply awaiting your approvalTake over
100%of reviews answered
47reviews this month
4minaverage reply time

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

Why it worked for Polygone

A shopping mall in the heart of Montpellier, France. During the sales, a prize-wheel game collected 601 Google reviews in 10 days, compared with 936 over the whole previous year.

+601

Google reviews in 10 days, thanks to an XXL roll-up banner at the mall entrance: shoppers scan the QR code as they pass, and the review is left on the spot, in seconds.

1,632

Customer contacts captured, because the review is requested at a favorable moment, while visitors enjoy the sales with friends or family.

+167

Gifts claimed through the Google review contest: a prize wheel promoted on digital screens, social media and the newsletter. Scan, leave a review, try your luck.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Frequently asked questions

Do Google reviews matter as much for a specialty store as for a general retailer?
Yes, arguably more, on a technical product or a considered purchase like home decor, sporting goods, or jewelry, because buyers compare several stores before visiting one. Reviews that describe the advice received and the seller's expertise carry more weight than the star rating alone, since they reassure shoppers on something they can't verify online or in a quick visit.
If I also sell through marketplaces like Facebook Marketplace, eBay, or OfferUp, in the UK Vinted or Gumtree, should I manage those ratings too?
If those marketplaces account for a real share of your sales, yes, since their rating systems are separate and don't feed into your Google profile. Still, put most of your review-collection effort into Google Business Profile, which remains the main entry point for a customer searching for your physical store nearby.
How can reviews help me stand out when I sell niche products?
Encourage reviews that mention personalized advice, in-stock availability of specific items, and how a particular problem was solved, rather than a plain star rating. That kind of detail answers the exact questions a shopper has before buying a technical product, and it also becomes content that generative AI tools can pull from when answering a local search.
Can Up Review collect reviews from both my store and my online sales?
Yes. Collection works through QR codes and NFC tags in store, and through text or email after an online order or an in-store pickup. Every review lands on the same Google Business Profile, regardless of the channel.
Is a giveaway or text campaign worth running for a niche customer base?
Yes, especially to re-engage customers who buy occasionally, for example a gift or seasonal gear, rather than on a regular schedule. A text campaign built around new stock or a giveaway tied to a flagship product can bring someone back in without waiting for their next natural need. Keep the reward tied to participation, not to a specific rating, since the FTC's rules on reviews bar trading a discount for a positive one.
What budget should I plan for a specialty store selling across multiple channels?
Up Review's pricing is the same regardless of how many sales channels you run, starting at 89 EUR per month, excluding VAT, with a 12-month commitment billed monthly, or 119 EUR per month with no commitment. It covers review collection, AI-assisted replies, and the loyalty program, whether the sale happens in store or online.

Every day without new Google reviews, a customer picks the store next door