Independent Retail

Become the best-rated shop in your town

Against the chains, your best weapon is your local reputation. Up Review turns your happy customers into Google reviews, then brings them back: one platform for your Google rating and your customer loyalty.

Over 400 clients supported
Smiling florist in her independent shop
200+ reviews / monthwith the Google review contest

They trust us

From neighborhood shops to national chains, they rely on Up Review every day.

Our top 3 solutions for independent retailers

You run your shop, Up Review takes care of your reputation and your loyal customers.

Google review contest

Every trip to the till can become a Google review

Your customers leave happy but never think of posting a review. With the Google review contest, they scan a QR code at checkout, leave a review and try to win a reward. You capture their contact details along the way to bring them back.

  • Around 200 extra positive Google reviews a month
  • Customer contact details that grow your database
  • A Google rating that draws in passers-by
See the review contest
Loyalty card

Your regulars deserve better than a cardboard stamp card

Points or stamps, rewards in your own style, no app for your customers to install: your loyalty program lives on their phone and brings them back to your shop.

  • A simple digital program, no app to download
  • Rewards you choose freely
  • Every identified customer joins your database
Launch my loyalty program
SMS campaigns

You don't need 10,000 contacts to fill your Saturday

New arrivals, a private sale, an open day: one well-targeted campaign of 150 SMS is enough to bring your regulars back. 97% of SMS get opened, and 1 in 10 customers comes back after a targeted SMS.

  • Campaigns ready in 3 clicks, even with a small base
  • 97% open rate on SMS
  • 1 in 10 customers comes back after a targeted SMS
Discover SMS campaigns
Our spring collection is in store: 10% off on Saturday for our loyal customers.
I will stop by Saturday morning!
1 240SMS sent
9%conversion rate
2 220€revenue generated

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Frequently asked questions

How can I collect Google reviews for my shop if I don't have a website?
You do not need a website. Your Google Business Profile generates a short review link that you can turn into a QR code for the counter or an NFC tag customers tap with their phone. Up Review automates sending that link by text message or email right after checkout, with nothing to build or host yourself.
When is the best time to ask a customer for a review?
The most effective moment is right after a positive experience, at checkout or when handing over the product, not the next day by email. The faster the ask, a QR code at the till, an NFC tag, or a text sent within the hour, the higher the response rate.
How do I respond to a negative Google review without making things worse?
Reply quickly, stay polite, and never respond in the heat of the moment. Acknowledge the issue, offer a concrete fix such as an exchange or a goodwill gesture, and invite the customer to reach out directly if needed. The FTC's guidance on reviews and endorsements also expects businesses not to suppress or retaliate against negative feedback, so a measured public reply protects both the relationship and your compliance record.
Do I need a Google Business Profile account on top of Up Review?
Yes. Google Business Profile remains the official listing shown on Google Maps and Google Search. Up Review connects to that profile to collect reviews through QR codes, NFC, text, or email, and to draft AI-assisted replies, but it does not replace the profile itself.
Can I build customer loyalty without a paper punch card?
Yes. Up Review's digital loyalty program replaces the paper card with automatic visit tracking and rewards that customers access from their phone. You can also run a one-off giveaway or text campaign to bring back customers who haven't visited in a while, as long as the entry or reward isn't conditioned on leaving a review, which the FTC's rule against fake and paid reviews doesn't allow.
What does a customer review platform cost for a small independent shop?
Up Review starts at 89 EUR per month, excluding VAT, with a 12-month commitment billed monthly, or 119 EUR per month with no commitment. That covers Google review collection, AI-assisted replies, and the loyalty program.

Every day without new Google reviews, a passer-by picks the chain across the street