Auto Repair

The software auto repair shops trust to grow on Google

Up Review gives your shop a complete toolkit: Google reviews after each service, SMS follow-ups, a loyalty program, and centralized customer records.

Over 400 clients supported
Mechanic handing car keys back to a customer in his workshop
97%read rate on reminder SMS

Our top 3 solutions for auto repair shops

From the repair to the service reminder, Up Review handles the customer relationship while you are under the hood.

Google review management

Every repair becomes a Google review, and every review gets a reply

The customer picks up their keys, happy with the work: that's the moment to ask for a review, with a QR code on the invoice or an NFC plate at the counter. Up Review then centralizes your Google reviews and generates a personalized reply with AI, in your workshop's own voice. You approve, it goes live.

  • More 5-star reviews collected at key handover
  • AI replies in your workshop's voice, approved by you
  • Real-time alerts on critical reviews
See review management
Google review
CR
Camille R.★★★★★

"Clear quote, car ready on time and honest explanations. I am never switching garages again."

Reply published by AI

Thank you so much, Camille! So glad you enjoyed everything, we look forward to seeing you again very soon.

Replied · just now
2★ review · Thomas B.
Reply awaiting your approvalTake over
100%of reviews answered
47reviews this month
4minaverage reply time
SMS campaigns

The service reminder that brings the car back to your workshop

Service, oil change, winter tires, vehicle inspection, air conditioning before summer: one SMS at the right moment is enough to fill your schedule. Our SMS campaigns reach a read rate of nearly 97%, compared with 20% for email.

  • Reminders scheduled from the date of the last visit
  • Empty slots filled with an offer sent in three clicks
  • One in ten customers comes back after a targeted SMS
Discover SMS campaigns
Your service is due: book this week at Central Garage and get a free brake check.
Perfect, I will come by Thursday morning.
1 240SMS sent
9%conversion rate
2 220€revenue generated
Satisfaction survey

Measure after-sales satisfaction, before an unhappy customer leaves without a word

An SMS or a QR code after the job, and your customer rates their visit in a few seconds. You track your NPS, spot unhappy customers and call them back in time, while satisfied customers are invited to say it on Google.

  • NPS and after-sales satisfaction tracked over time
  • Unhappy customers detected and called back before the public review
  • Concrete feedback for your workshop team
Create my satisfaction survey
Satisfaction surveyQuestion 3/3

Would you recommend Le Petit Comptoir to a friend?

12345678910
132responses this month
9,2/10average rating
3unhappy customers flagged

All our other solutions

Beyond the top 3, a complete suite to attract, satisfy and retain your customers.

For a repair shop, the Google rating decides before the quote

Before calling, your future customers compare the reviews of the repair shops around them.

97%

read rate for SMS, compared with 20% for a typical email.

12h

saved every month, on average, thanks to AI-drafted review replies.

+200

Google reviews a month, on average, for a business running the Google review contest.

Up Review fits your industry

Restaurant, bakery, hotel, franchise: different challenges, solutions built to meet them.

Frequently asked questions

Why is a mismatch between the estimate and the final bill the top reason for negative reviews at a repair shop?
A gap between the estimate a customer approved and the final invoice, even a small one, is what shop customers punish hardest in a review. The safeguard is calling the customer before adding any extra cost, however minor, to get sign-off before continuing the work. In the US, California's Bureau of Automotive Repair requires written authorization before exceeding an estimate, and several state Attorney General offices enforce similar rules; in the UK, the Consumer Rights Act 2015 gives customers the same right to agree any extra cost before it's added to the bill.
How do I respond to a Google review that says the shop is too expensive?
Answer by pointing to the objective elements of the estimate, parts, labor, warranty, without sounding defensive. Note if remanufactured or used parts were offered as a lower-cost option alongside new parts, since that transparency about the choice the customer had usually defuses most price complaints.
Should I separate reviews about mechanical work from reviews about bodywork?
Yes, if your shop offers both, since satisfaction hinges on different things, turnaround time and diagnostic accuracy for mechanical work, finish quality and paint match for bodywork. Segmenting the review request by job type makes it faster to spot where a recurring problem is coming from.
Does the survey sent after a customer picks up their vehicle actually do anything?
Yes, it catches frustration before it turns into a negative Google review. A customer who flags friction in the post-pickup survey can be contacted and reassured before posting publicly, which cuts down on one-star reviews.
Does Up Review work for a shop that's ASE Certified or part of a network like AAA Approved Auto Repair?
Yes. Up Review connects to the shop's Google Business Profile regardless of whether it holds ASE Certification from the National Institute for Automotive Service Excellence, belongs to the AAA Approved Auto Repair Facility network, or, in the UK, is registered under RMI Trust My Garage, the Motor Ombudsman's Trusted Garage scheme, or the Good Garage Scheme. For a multi-location group, the main benefit is keeping the tone of review responses consistent across every shop in the network.
What does Up Review cost for an auto repair shop?
Pricing starts at 89 EUR per month, excluding VAT, with a 12-month commitment billed monthly, or 119 EUR per month with no commitment. It includes Google review collection via NFC tag, QR code, and text message, AI-assisted replies, and the post-service satisfaction survey.

Every customer who leaves without posting a review is a driver who will pick the garage next door